06-20-202404:06 PM - last edited on 06-20-202404:49 PM by AliceinVRworld
Hello, this message is in regards for my partner who doesn't know how to get to this page. He has been having issues with his headsets left eye being black. He can't see out of it and his right oculus eye is starting to go blurry cause of the left eyes issues. I would really like an explanation and a description of how he can fix it.
Hello there, @ShadowKing_19! We would love to help you with your partner's device. We understand that it is ideal to get the device fixed and working the way it is intended to be played. We are going to work together in order to get this issue solved as soon as possible. Do you see any damage on the Quest 2 device? We would have to attempt the following steps below:.
If the headset powers on, but still no display is present:
Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
If these steps do not help, please reach back out, and we will be able to take a deeper dive into this for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Knock, knock! We wanted to circle back to check if you'd been able to give those steps a try! Please let us know if you have any other questions or concerns!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I am having this issue as well. I have updated the device and rebooted it, but the left side is still black. It will sometimes go in and out and then stay black.
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