04-01-2022 06:50 AM
04-13-2022 07:34 PM
Hi, I can confirm that the Factory Reset seems to have fixed the left-shift Return keyboard problem. The headset updated to the latest version (38) and it still seems to be fixed. So resetting then re-upgrading the software seems to be a fix.
04-13-2022 07:35 PM
Hi, at the direction of the Community Manager here I tried a Factory Reset on the headset (then upgraded to latest system software), and knock wood, so far that has fixed this problem for me.
04-13-2022 07:36 PM
Hi, I can confirm that the Factory Reset seems to have fixed the left-shift Return keyboard problem. The headset updated to the latest version (38) and it still seems to be fixed. So resetting then re-upgrading the software seems to be a fix.