Hey there, @ThomasV0788!We completely understand that your left controller is no longer responsive after you've replaced the batteries and unpaired and paired the controllers. Let's try one more thing now that you've finished troubleshooting. Which will need taking out the batteries for at least ten minutes.
We've notices that some customer's controllers are facing issues that appear to be failed firmware updates, regardless of what may be causing this issue, we've have found that that few customers find success by leaving the batteries out for a longer duration as this resets the controller. Please let us know how it goes so that we can determine if any additional steps are required..
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @ThomasV0788!We completely understand that your left controller is no longer responsive after you've replaced the batteries and unpaired and paired the controllers. Let's try one more thing now that you've finished troubleshooting. Which will need taking out the batteries for at least ten minutes.
We've notices that some customer's controllers are facing issues that appear to be failed firmware updates, regardless of what may be causing this issue, we've have found that that few customers find success by leaving the batteries out for a longer duration as this resets the controller. Please let us know how it goes so that we can determine if any additional steps are required..
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @ThomasV0788! We're just keeping an eye on you, we'll like to know if your still having issues with your left controller. Please let us know how did it go to determine if any further steps are required.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, thank you for your support and information on the subject. I assume the batteries I had were already dead because I bought new AA batteries and my controller turned on. Thank you for your attention.
Thanks so much for the update! We appreciate you letting us know your controller is working again. Please don't hesitate to reach out again if you need assistance. Happy gaming!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for reaching out @j.897687, by chance has the controller taken any damage? Maybe some fall damage or water damage ? Also, when you are connecting to the headset does the controllers show up on the app ? or are they completely dysfunctional?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
No water or fall/hit damage. When powered on it shows the left controller as a red controller. When replacing the battery the controller shows up/vibrates and then is back to red.
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