Hey Simon.s.jones.1! We understand you are having an issue with your left controller and we would love to try and help! Please feel free to private message us so we can review this for you. Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
I am having the same issue. Just bought the quest 2 and for as much as it costs there shouldn’t be that issue out of the box. I’ve tried all the suggestions and it continues to disappear, lag, or go out of place during fitness games (all games actually but it’s mostly what I play) so frustrating when you pay this much for a product and it’s complete trash. I wouldn’t recommend this to anyone.
Hiya there EddieBenevichAuthor, We're sad to hear that you are having issues with your new Meta Quest 2! We see that you mentioned that you are having issues with lagging. What troubleshooting steps have you attempted?
We might be able to pick up where you left off and help you find a solution to this issue. Hit us up if you have any further questions or concerns. We are here to help! Looking forward to hearing from you.
I attempted turning vibration all for way down, replacing the battery (even though it already showed at 90%), calibrating the controllers, restarting the oculus, letting it off overnight with no use. Nothing has fixed the issue. It’s annoying enough where I don’t want to bother purchasing any more games. The cost of such a glitchy product is not worth it.
Hey @EddieBenevichAuthor! Thanks for reaching back out! It looks like you've tried quiet a few things and appreciate you reaching out regarding the controller issues your having. We know this is not the experience we want you to have with our devices at all. However, due to the limited tools we have through our Forums we will need you to get connected with our Meta Store Support by clicking here.
That way one of our awesome agents can get a better look at this for you and please provide a video of the issue and the steps you have done so far. We appreciate your time and patience and we can't wait to see you back in the VR world.