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Left controller is not working

Leggs80012
Level 2
  • Left controller is not working. The battery is full.
1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Heya Leggs80012! Having a left controller that doesn't work, definitely takes away from immersing yourself into VR. We want to do everything we can to get you back into VR with your friends. We have a couple of troubleshooting steps we'll like you to try.

Can you please try taking the batteries out for 10 minutes, and then placing them back in? Also if you haven't already, can you replace the batteries with different ones? However, if the controller is fully unresponsive when pressing buttons and no lights show up.

Please open a ticket on our Support Website, per our request. While we are unable to look into your warranty options from here, one of our outstanding agents will help you look into them. Please don't hesitate to get in touch with us again if you have any more queries or worries.