My left controller has always been a lemon and just shuts off randomly, but I've always been able to solve it by leaving the battery out for a bit. This time, it won't connect and I try leaving the battery out. It does the SOS vibration and lights after I left the battery out. That never happens. I tried unpairing it and repairing it in the app, but sometimes it doesn't connect. When it does, it says "your left controller firmware is being updated". I go into my headset and it blinks between "0%" and "failed". I can't factory reset right now because I'm a developer and have stuff I need on the headset right now, and I've also had things replaced by meta before and it took quite a long time. Please help fix this with software.
Edit:. Sorry about tags, I accidentally pressed paste
Hello there. We see you have a issue with your controllers and is not letting your experience with VR run smoothly. Knowing you have removed the batteries already we were wondering if you have removed the battery for 30 minutes exactly or tried putting new batteries in the controller. This is done to have the controller reset and once this is done please let us know if the issue persist we do recommend getting connected with support.
Meta Store Support will be able to get a better look at this for you and work with you in getting this solved. Just click here to get in touch with one of the agents through a live chat or by submitting a ticket. We hope this information finds you well and hope we can see you back in the VR world soon.
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