The left controller for my Quest 2 will not work. I have unpaired and repaired, did software updates, and factory reset. It says it’s paired in the app with 100% battery. I even changed the battery. Please help!
We understand you are having trouble with your left controller not working even when paired and at a healthy battery life, this could be an issue with the controllers tracking, see below for a few troubleshooting steps you can try to resolve the issue.
Ensure your area is well lit, with enough light to see clearly, but no direct sunlight
Ensure your area is free of small lights such as Christmas lights, or LED strips
Ensure your area is free of reflective surfaces such as mirrors, glass, or polished marble
Ensure the tracking cameras are clean, See below link for more details.
Ensure your environment is free of any obstructions between the tracking cameras and the controllers
Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
Please let us know how you get on with this.
Thank you.
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