I recently booted up my quest after a few months of not being able to play. I played for about 5 hours until the battery died on my left controller. I replaced both controllers with batteries from the same pack, but only the right one works, and it works perfectly. No matter what battery i put in in any way, my left controller will not connect or register the battery. I have tried connecting and reconnecting. I have tried multiple new batteries. It will not turn on. I have no idea what to do.
Hey there @Tchrsmth! We hate when this happens, it's definitely an important part of the experience for both controllers to function properly. Have you already tried pressing or holding the menu buttons on the affected controller while the headset is on the home screen? You may need to press it a few times before the controller will register and turn on. It's also worth making sure the battery is placed into the chamber properly. If all else fails, feel free to put in a support ticket with us here! Cheers!
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Hello, we see that you are experiencing trouble with your left controller. We're here help! You mentioned that you tried everything from previous posts. Have you tried unpairing/repairing your controller? If not, click here for instructions on how to unpair your controller.
In addition, do not forget to clean out any possible debris from your controller and change out batteries if you have not done so already.
Let us know if this works.
Thanks! 🙂
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Oh no, MrBruh123! We see you have tried the previous troubleshooting steps from this thread, to no avail. We know how frustrating it is when you have tried everything and still can't get it to work. Rest assured, we are here to help!
Since you have exhausted the troubleshooting steps, please contact us by submitting a support ticket. We can reach out to you as soon as possible!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm having similar issues. I haven't used my Oculus Quest in a few months, so when I pulled it out of the box I charge up the headset and put in brand new batteries in both controllers. No matter what battery I put in the left controller will not turn on. I've tried everything suggested in this thread and nothing is working. The LED light that indicates the controller is on.. does not turn on.
did you fix it? im having the same issue.... i tried everything but nothing happens... i put new baterry and the oculus desktop app says it got paired but the light dont stop blinking... and in the vr home i dont see the left hand or any baterry registered... i didnt use the vr like 9 months ago... and when i booted to play got the same issue.
Hi there, jdmrnd! We see you're also facing this issue with your controller not pairing/functioning properly. We know how annoying this must be for you, and we want to do everything we can to help.
We appreciate you letting us know what troubleshooting steps you've tried so far. We recommend taking the battery out for 30 minutes to completely reset the controller. Once this is done please try re-pairing your controller to your device.
If you are still having the same issue, please submit a support ticket including the troubleshooting steps you've tried. We want to make sure we get you back in the game as soon as possible!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
My left controller has never worked since I bought the unit 2 years ago. Because of covid I was unable to mail it back. I’ve tried all the troubleshooting measures suggested. The app says it is paired but the headset doesn’t recognise it. Any ideas?
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