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Left controller paired, but not moving or appearing

Digbit24
Explorer

After set-up, my controllers paired as expected with my Quest 2. While my right controller was paired, could move in VR and all the buttons work. I can select and manipulate things with it. However, after set-up, my left controller paired and appeared in VR, but remained stationary. I could rotate it, but it would not move. After about 5mins it would just disappear. In guardian mode, the headset would recognise and find the right controller, but not the left. The left controller remains paired. I can see its battery status and if I switch the oculus button to the left controller in settings I can pull up and dismiss the menu with the left controller.

 

The left controller is paired in the app and to the headset, but I can`t see or manipulate it in VR. Buttons do work and it vibrates when expected. The right controller works fine. I have tried:

 

  1. Un pairing and pairing both controllers multiple times, no joy
  2. Uninstalling and dechaching the meta quest app multiple times
  3. Replacing the battery of the left controller multiple times (battery level is shown at 90%)
  4. Restarting the Meta Quest 2
  5. Wiping all previous guardian plans
  6. Factory reset

I am at my wit's end. How can the left controller be paired, be shown as paired in-app and on the headset, vibrate and push buttons, but not show up in VR or move in VR... the other controller works fine!

 

Please help.

 

8 REPLIES 8

phantom010
Honored Guest

Had same type issue does it say updating firmware when you repair the controller? Then says it did but does not work. It's some kinda glitch after a update they did from what I can tell from meta support. Even thou mine is very far outta warrenty they exchanged my left remote now it's good. Takes 3 weeks thou

MetaQuestSupport
Community Manager
Community Manager

Hey there @Digbit24! We see you're having an issue with you left controller being recognized by the headset. We appreciate you letting us know the troubleshooting steps you've taken to try and get this resolved. We would like for you to open up a support ticket with us here and include the same details so we can have our specialists look into this further for you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Nothing about firmware no 

cammyd2023
Honored Guest

Hello, did you manage to solve this? Having exactly the same issue! Thanks

Pmer24
Honored Guest

Exactly the same problem here. Please help. This thing is brand new and I literally haven’t gotten to do a single thing with it yet and the right controller just won’t work. Buttons work, it vibrates, battery shows full charge in the app - but it won’t recognize any motion or show up as a visible hand in apps. Is the answer that I have to actually find a way to replace the controller?

Hey there @Pmer24! We see you're having an issue with you controllers being recognized by the headset. We appreciate you letting us know over the forums so we can get you to the help you need. We would like for you to open up a support ticket with us here and include the same details so we can have our specialists look into this further for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

YinkyBodo
Honored Guest

Encountering the same exact situation. Contacted support and they want to sell me a controller without any insight as to how/why this could happen. Lame, another dust collector.

Did they exchange it at no cost? Mine just went out of warranty dec 25 , 2023