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Left controller thumbstick won’t unstick from the bottom of controller on screen on meta quest 3

31izab3th
Honored Guest

So we have been having this issue today with our controller (our left one to be exact) it started around 11-2 It was first my brother than me when we got one it would not fix itself after resting it, recalibrating it, restarting, doing what meta contactless told us, also what many have done to “fix it” basically all the above. We think it is only the controller hopefully not the whole thing itself yet we are also looking at replacements that we can buy near us or online/ Please if anyone has an idea what it might be or something we can do to replace it please let us know it would be a great help. Thanks!

2 REPLIES 2

user_901925786032222
Expert Consultant

Since it's less than a year old, it should still be under warranty so I'm surprised support didn't offer to replace it.

MetaQuestSupport
Community Manager
Community Manager

Hey there 31izab3th,

 

Oh no! Controller issues are really frustrating when trying to enjoy the VR experience. Let's get this fixed for you. 

 

I understand you've already attempted some troubleshooting steps we recommended. To explore other options for your controller, please get in contact with us on Customer Support. 

 

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