Showing results for 
Search instead for 
Did you mean: 

Left controller

Level 2

My left controller is not working properly. It randomly turns off when I am swinging.


Community Manager
Community Manager

Oh-oh! Controller issues? While hearing this is not fun, we would be happy to assist you get back on track. We were wondering if you have done any troubleshooting with your controllers? If you have not, please make sure to try the following for us:


  • If only one controller is affected, swap the controllers to the opposite hands as we want to check if the issue is with the camera on the controller. 
  • Remove the battery from the controller for at least 30 seconds.
  • Wiping down the controller with a dry microfiber cloth.
  • Unpairing and pairing controllers (you can do that by clicking the link here

Additionally, we wondered whether this only occurs when swinging or if it occurs in specific games?  We can look at this more closely for you after we have the following information! If any of the steps worked for you, please let us know! We'll patiently await your next update!

Community Manager
Community Manager

Hey @apex_games, we're following up to see if you still needed any assistance with this controller issue or if it was resolved naturally. Please let us know if you need any help!