08-26-202404:54 AM - last edited on 08-26-202404:57 AM by KaminasWife
Hi,
After the 68.0 update, while trying to view VR video content in the browser, the display of the left eye starts flickering with some black horizontal bars. I've already did a factory reset, which worked until the headset updated again to latest version. I also changed the refresh rate of the headset but it did not eliminate the issue. Other applications don't seem to have this problem, only in VR video inside the browser.
Thanks for getting in touch with the Meta Support Team. We understand how a display issue can detract from a positive VR experience, so we're to get this sorted for you as soon as possible!
Here are a couple of steps you can try:
Clear the cache on your browser
If this does not fix your issue, try viewing a VR video in an alternative browser to see if the same issue arises
We hope this information is helpful. If you are still having problems after this or have any further questions, please don't hesitate to get back in touch!
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it happened after an update a few months back. Got fixed a few weeks later. So yeah its a known issue thats appeared and been fixed before. It's annoying but it probably won't be long term.
It happen exactly the same to me withe Quest 2. After last update left screen starts flickering when browser VR functionality is on. It made it imposible to use it.
I've already done clear cache of the browser, try reboot, hard reset, and also the factory reset. Nothing works.
Let us know please if the is sometging that support team are working on.
We understand it can be frustrating to experience display issues when using your Meta Quest headset.
Please send us a private message, so we can look further into the case. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for letting us know that the issue is still on-going. As we continue to look into this, we'd like if you could send us a private message, so we can investigate the case further.
You can select our name to get to our profile, or click here: https://metaque.st/CommunitySupport to send us a message privately. Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again @Kropodra, just reaching out to see if you still need assistance?
If so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hope to hear from you soon!
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