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Left hand controller displaying 7 solid purple lights - can’t play on headset

kk.747461
Explorer

Hi the left hand controller on my childs meta quest 3 has 7 solid purple lights.

I believe this is due to a firmware update but this has been going on all day.  I have replaced the batteries, tried to recalibrate the controller (didn’t get far as need the controller on) and reset the headset too and still got no joy.

Can anybody advise please

@MetaQuestSupport

3 REPLIES 3

andreja686
Honored Guest

Hi, have you tried removing them from the device via the app on your phone and connecting them again?

Hi yes I’ve done that too since my original post, paired/unpaired controllers on the phone app.  Still not worked unfortunately still getting the purple lights on the left hand controller.

Thanks for the suggestion.

This is of course an assumption, but still. I have come across an opinion online that this is a controller firmware failure; a possible solution to this problem is to reset the headset to factory settings and bind the controllers during initial setup. But this is just what I heard, it may not solve your problem. And another question, does the app display the firmware number for both controllers?

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