Left lens (display) malfunction

[Zemb0]

My left lens got a double-picture. "It looks like a Semitransparent curved picture over the actual Screen" (quote from another post, pretty accurate description). It faded away in an hour or so, right after that it started to become more orange, and after that, orange was gone and it became not as sharp as the right lens. (my pictures, where is the left lens is more white and kinda foggy).  It looks like it lost a subrow of pixels, image looks like there's no anti-aliasing. The right lens is alright.

[Sbbrubles]

Exact same issue here

[MetaQuestSupport]

Hi there, Sbbrubles We appreciate your bringing this to our attention. Let us try to get you back up and running with our VR headsets because this is not the experience we want you or any of our other users to have. 

1. Have anything occurred before this issue started (hit or dropped, liquids spilled on headset)?
2. Is the problem constant, or does it only happen occasionally (in the home environment, with particular programs, with a Link connection and a standalone headset, with third-party software)? 

We hope to hear from you soon! 

[Sbbrubles]

Hi!

I Just bought the headset. Used it inside the house, and it was kept inside the box while charging. Just regular use... Actually, not even regular, since I was still figuring it out. Not dropped or anything like it. And it was not exposed to sunlight as per the manual directions. 

The problem occurs everytime the headset is used after being turned off for a while. It appears that the problem goes away after 10 minutes of use or so. When its turned on, sometimes a few "ghost images" appears as well, and only on the left lens.

Hard reset and factory settings restore do not solve the issue. 

Appreciate the help. 

[MetaQuestSupport]

Thanks for providing those details, @Sbbrubles! We want to invite you to our PMs so that we can look into further options! To send us a PM, please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hello, hello, @Sbbrubles! We're so glad to see you've reached out to us via PM and we're very excited to continue exploring your options regarding this issue moving forward! Please get back to us there when you get a chance!

[SilkkTheShocker13]

Any solution I am having the same problem?

[Zemb0]

There's no software fix, you can ask Meta support to replace your unit

[MetaQuestSupport]

Hey @SilkkTheShocker13, We see your PM and we will be assisting you through that!