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Left lens in my oculus 2 sometimes works and sometimes don't

the-banets
Honored Guest

Around a month ago, my left lens stopped working properly. 

As in most cases, it will be completely black (not turned on) while the right lens is working properly.

I tried rebooting the device, factory resetting, and updating the software to the latest and greatest, but the problem returned after one usage. 

Any advice besides the rebooting and factory resetting that I already did? 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello,

 

Thank you for bringing this issue to our attention.

 

We understand the situation and would be more than happy to help.

 

Please do not hesitate to contact us privately, our team will do its best to guide you towards the best solution.

 

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

 

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @the-banets, if you would still require support regarding your device, please be sure to send us a private message.

 

We look forward to your message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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