Issue 1. My left lens on my meta quest 2 has been acting a little weird as of recent, when I start up my headset, the initial pass through when I first turn on the headset (boundary confirmation) is perfectly fine but when I swap from immersive mode to pass through after the boundary confirmation the left lens just goes entirely grey, I have tried changing to pass through by stepping out of my play space, double tapping the right side of the headset and pressing the passthrough button in the menu and every time the left lens just goes completely grey
Issue 2.
When I try to plug my quest 2 into my pc to add some mods to blade and sorcery nomad/bonelab, I would normally get a popup that says "allow connected device to access files on this device" but now when I plug it in the popup is nowhere to be found, I have tried every single usb port on my pc and none of them work, I have tried 3 different cables even the stock one and no luck and yes I disabled air link
Hey there, @BananaEvoker21! We understand that you're having multiple issues. We know that this is probably taking valuable time away from you, so we'd love to help you out! For issue 1, this is a known issue that our engineers are investigating. We do have a thread for this issue, where we put any updates that we have, so we'd recommend keeping an eye on that. For issue 2, we're going to put some things down below for you to check.
Things to check:
Please disconnect the headset cable from both the PC and the headset and inspect it for any damage.
please verify that all connections to the PC are secure (Make sure that the headset did not come loose during general use of the headset.).
Please confirm that you're using a USB 3.0 port.
Please remove any USB splitters/extensions.
If possible, please try another USB 3.0 or 3.1 port.
If possible, please try your headset on a different PC.
Once you try these, and if you still need further assistance, please send us a PM. Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Thank you so much for your patience. We're looking forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello @BananaEvoker21, was the troubleshooting a success for you? If not, don't forget to reach out to our PMs. We would love to hear back from you! Until then, we hope you have a good one!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again! Thank you so much for letting us know that your issue is resolved. We're also happy to hear when a customer's issue is resolved. However, please let us know if you have have any other issues and we'll be more than happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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