Just got the game. Worked once. Now I go back and it shows in offline mode even though I am connected to wifi. I saw the answer to this previously but I do not need an update.
Hello there, @JessieNBlake! We see that you are having trouble going online for your game. We know how much of an inconvenience this is for our users, and we'd be happy to look into this with you!
Have you checked to see if your Wi-Fi network is secure or if there are not multiple users on the same network?
Have you checked to see if it shows that you are offline in other online games as well?
Have you tried uninstalling and reinstalling the game?
Could you please provide a screenshot if you are seeing any error messages that state you are offline?
Please provide as much information as you can. Once you do, we'll be able to look into this further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again! We're just checking in to see if you still need assistance with being able to play online. Please let us know, and we'll be happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
It worked then again showed offline the next time I tried. So it appears to be an intermittent issue. Yes I was connected to wifi on other things. The problem was not my wifi. The headset was connected.
Hey there, @JessieNBlake! Thanks for getting back to us with that information. We have a few things for you to try out to see if they help with this issue.
Reboot the headset.
Uninstall and reinstall the application.
Disconnect and reconnect the Wi-Fi to the headset.
Give these a try and let us know if they work for you. We eagerly await your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, Im having the same problem since yesterday, I have already checked my Internet connection, and the other apps work and are connected, I turned off and on the headset, also rebooted it, and uninstalled and reinstalled the app. After all that it still is in offline mode. Could you please help me or put me in contact with the developers?
Heya @vvillamediana. We know how concerning it can be to have a game not work properly. We found the LesMills Body Combat support channel for you. We hope that they are able to get you the information you are needing to get everything working as it should.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, i have the same problem on thus game with my quest 3. The game says that i am off line but i am connected in wifi. Other games are ok with my wifi. I Tried to reinstall, to restart but always the same. It work in 4G.
Can you help me ?
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