cancel
Showing results for 
Search instead for 
Did you mean: 

Library greyed out, can't access anything.

Tearees
Explorer

Wanted to use my Quest 2 today, and everything was going fine, until I had to reset the headset, and it got stuck in infinite Meta logo spinning, never getting to start, so I was forced to do a Factory reset.

After that, the headset finally started, but now my library is greyed out and I cannot interact with it in any way. I could download and start apps from the mobile app, or from the store tab in the headset, and after that, I can start those apps from the latest apps menu in the headset, but the library is still greyed out.

Searching online I saw this solution: https://communityforums.atmeta.com/t5/Get-Help/Can-t-access-any-game-or-application-on-Quest-2-3-due...

So I unlinked my instagram account from the headset, but I do no want to wait 15 days untill it is propperly unlinked. Could you speed up this process so I can see if that's really the problem? (And so I can use my headset propperly?)

Thanks.

Here is a video showing the issue:

https://youtube.com/shorts/VPE6IWvsCzg?si=o6sQk8hnE40qILqm

2 REPLIES 2

eveningmojito
Honored Guest

same issue here

Tonet81
Honored Guest

Same issue here with meta quest 3. @MetaQuestSupport when is this going to be solved?

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?