Hey there, tribefine76! We don't like to see our users having a hard time using our products. We know how something like this can affect play time on your headset. We see you're in contact with our support team. We suggest continuing contact with them to resolve this issue. We also suggest getting in contact with the developer of the app here. They may have some insight on this issue and may offer a solution.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @tribefine76, thank you for that update! Since the Virtual Desktop application continues to show as a purchase only, we would need to take a closer look into the account.
Please shoot us a PM and we'll take a closer look at this. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
