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Link Cable no longer working after v47

GhostlyMarie
Level 2

I think I’ve read somewhere other people saying they’ve had this issue, but ever since updating to the v47 version, my link cable has completely stopped working.

The oculus PC app tells me that my graphics card isn’t compatible, yet from what I see on the official site, it is, it’s just “not recommended” (3050 Laptop) 

I would understand if this was just my graphics card being the problem, but I’ve had that error BEFORE the update yet I was able to use my link cable and play on PC just fine, yet for some reason I can’t now.

I’ve logged in and out my account, I’ve uninstalled and reinstalled the app, I’ve updated both the app AND my headset, yet they’re on 2 different versions of v47 and I can’t seem to update the app to the same one that my headset is running, I’ve tried everything and I don’t know what else to do.

If it’s just my graphics card I will change it, but the fact it was working perfectly fine before makes me kind of doubtful.

I’d appreciate some ideas and opinions, if anyone can send some!

13 REPLIES 13

Dagfal
Level 3

It seems 1000s of us are having a problem with V47. Like many I only used my quest 2 for pcvr and right now its a paper weight. Within the Oculus app click help center and then provide feedback , our best chance is to flood support with posts and open tickets until they understand that some of us have paid for a VR headset that we cant use because of sloppy code..

 How anyone thinks its a good idea to not allow customers to revert back to an old software version in case of bad patch is mind boggling.

Its behavior like this that makes it very very likely when I upgrade to a new vr headset it will not be a meta product.

Steveoz32x
Level 3

Problem here too, I updated last night and now link doesn't work. It will connect with cable for about maybe 30 seconds then glitch out - just infinite black bars either side and a frozen screen. Airlink does almost same, works for maybe 30 seconds then lags so bad nothing barely moves.

It seems link is broken now, I tried factory reset quest 2, disable re-enable link / air link, restart PC, in a last ditch attempt I am trying to repair the oculus PC app via the setup program, but I don't hold out any hope.

I only use PC VR, so right now, its useless to me as well, I am so angry...

We have noticed that we are experiencing some problems with our PCVR, and since this might be an internal problem, we'd like to see if we can find a solution on our help page. Please see our support page for some troubleshooting instructions; the link is available here. We acknowledge that this can be a challenging issue, and we want to collaborate with everyone to find a solution.

The problem only started after v47 update was installed for me last night, up until then I have been playing Pcars on 1.6x resolution perfect via cable with no drop outs, and airlink the same on half life Alyx. But since the update yesterday link is broken.

I am running i9 9900k

RTX 3090ti

NVme SSD Storage

32GB DDR4

Before update quality was good, everything reliable and super smooth.

What actions have you made to try to fix the problem? We need a better understanding of what might be occur while you are using your device. Also, when you do make your way to our support chat can you please gather your logs to see if we can see an internal issue? You can do so by doing the following: 

  • Please connect your Oculus device to your computer
  • Find your Oculus installation directory (Generally this will be located at 'C:\Program Files\Oculus')
  • Navigate to Support and then oculus-diagnostics
  • Double-click OculusLogGatherer and wait for an executable to appear
  • Select Get All Logs
  • This will create a .zip file on your desktop. Please attach that zip file to your reply

We are looking forward to hearing from you and assisting you in addressing this issue.

Steveoz32x
Level 3

Hi, I cannot upload, but there is a bunch of:

 

[Service_2022-12-20_23.27.35.txt] 20/12 23:27:54.280 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-20_23.27.35.txt] 20/12 23:27:54.281 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:26.021 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(613) : Error normalising path (1971039)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:26.021 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:26.021 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:26.021 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(550) : File version was not found (1971039)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:26.228 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(550) : File version was not found (1971039)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:26.363 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(613) : Error normalising path (1971039)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:26.363 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:26.363 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:26.363 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(550) : File version was not found (1971039)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:26.459 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(613) : Error normalising path (1971039)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:27.799 {!ERROR!} [OAF ERROR] [Aggregated 30 times] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:27.852 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(550) : File version was not found (1971039)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:28.271 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(550) : File version was not found (1971039)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:28.835 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(550) : File version was not found (1971039)
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:34.891 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-21_00.54.16.txt] 21/12 00:54:34.892 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-21_00.54.16.txt] 21/12 00:57:12.015 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_00.54.16.txt] 21/12 00:57:12.396 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_00.54.16.txt] 21/12 00:57:13.794 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_00.54.16.txt] 21/12 00:57:19.663 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_00.54.16.txt] 21/12 01:00:05.522 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_00.54.16.txt] 21/12 01:00:05.901 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_00.54.16.txt] 21/12 01:00:06.922 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_00.54.16.txt] 21/12 01:00:08.676 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:37.329 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(613) : Error normalising path (1971039)
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:37.329 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:37.329 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:37.329 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(550) : File version was not found (1971039)
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:37.388 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(550) : File version was not found (1971039)
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:37.398 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(613) : Error normalising path (1971039)
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:37.398 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:37.398 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:37.398 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(550) : File version was not found (1971039)
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:37.398 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(613) : Error normalising path (1971039)
[Service_2022-12-21_01.22.29.txt] 21/12 01:22:38.460 {!ERROR!} [OAF ERROR] [Aggregated 122 times] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2022-12-21_01.22.29.txt] 21/12 01:23:50.978 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 01:23:50.979 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 01:51:57.005 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 01:51:57.354 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 01:51:58.276 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 01:51:59.906 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:07:13.743 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:07:14.014 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:07:14.906 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:07:17.348 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:11:47.416 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:11:47.417 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:15:12.980 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:15:13.242 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:15:14.127 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:15:15.834 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:24:43.972 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:24:44.229 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:24:45.161 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 1438194916201007 (1971031) OVR6139226
[Service_2022-12-21_01.22.29.txt] 21/12 02:24:46.798 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 143819491620

Followed by 100's of:

[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21467 - PI:21403 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21467 - PI:21403 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21467 - PI:21403 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21467 - PI:21403 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21467 - PI:21403 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21467 - PI:21403 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21467 - PI:21403 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21467 - PI:21403 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21467 - PI:21403 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21467 - PI:21403 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 1. (PI:21474 - PI:21410 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21468 - PI:21404 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21468 - PI:21404 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 1. (PI:21475 - PI:21411 = 64, RTT=1.353116) Could not retrieve round trip frame timing
[Service_2022-12-21_01.22.29.txt] 21/12 02:19:46.884 {!ERROR!} [RemoteHeadset] 2. (PI:21468 - PI:21404 = 64, RTT=1.353116) Could not retrieve round trip frame timing

If you can please refer yourself to the support chat with your log information. We do not have the systems to run and type of diagnostic on forums. Please, visit this page, here. for our support, once you navigate through our page you will be able to chat with our representatives. 

tskillman
Level 4

As of two days ago, the 2 Quest headseats that I have used with my Window 10 PC for two years, have stopped being able to link. Won't link by cable or air. Have reinstalled headset, phone, and desktop (PC) Quest code without success. I can see the headset from my PC, the PC app says connected. My phone sees the headset and provide full info on headset status, like battery charge. SideQuest and read and write files and APKs. But when I try to "link" a notification pops up and says headset not found. The notification gives a link for debugging info, but that link takes me to a Rift debugging page.  How can I get the link working again?

Hey tskillman, a variety of things can interfere with Link performance and we totally understand your concern with this! Considering that you have used SideQuest, which is known to cause errors, we suggest that you begin with a factory reset and Cloud Backup. If the issue still prevails please open a ticket with our Online Support Team so they can guide you through more advanced and thorough troubleshooting options!