04-11-2022 10:54 AM
Bought quest 2 headset almost a year ago, and bought the official cable as well. Worked fine, until today.
The headset connects to the phone app no problem, and when I plug the cable in it's charging.
I tried connecting it to my laptop as well, same thing charging but I can't connect the headset in the oculus app.
I've tried the usual things
Power cycling my PC
Power cycling the headset
Factory reseting the headset
Uninstall the PC app
Repearing the PC app
Checked Air link (was never on to begin with)
Logged in and out of app
checked if all drivers are up to date
checked if PC app and headset is on same version
It was working fine for months but not anymore. Can't be my PC, since it's the same thing on my laptop.
04-12-2022 01:55 PM
Hi there! We're sorry to hear you aren't able to connect to the PC app with your link cable anymore. We appreciate you listing out all the troubleshooting steps you've tried so far. We know the troubleshooting process is not as exciting as actually enjoying your device, but we want to do everything we can to try and correct this issue.
We understand you said you checked to make sure all your drivers were up to date, but are you referring to your computer drivers only? If so, please check to make sure the latest Oculus drivers are installed by following these steps:
If this has already been done, please either enroll in if you aren't already, or opt out of the Public Test Channel by following these steps:
If you are still having issues with connecting your headset to the desktop app, please reach out to our support team here. When you reach out, please include the details of your issue as well as all troubleshooting steps attempted so far. One of our agents will be happy to look into your options with you. 👍