Link connection starts perfect, but then freezes

[jaco_frcol]

 It connects perfect using cable via Link.

 But after a few minutes, it starts crashing and freezing (Black screen inside VR)

 Any sugestion?

[MetaQuestSupport]

Hey there! We love when Quest Link works just right, but encountering a black screen can put a stop to that in a moment! We'd love to learn a bit more about what's been happening! 

• How recently did this start occurring? Or to put it another way, when was the last time you were able to use Quest Link successfully?
• Have you checked your GPU drivers for updates- including any Windows updates?

We look forward to hearing back!

[jaco_frcol]

Hi, thanks for the answer.

The last time I used Link was in 2022 with the same Dell G7 Oculus Ready notebook, and it worked perfectly.

Yes, I even formatted my notebook yesterday and updated Windows 11 and the Nvidia drivers.

My Meta 2 is also updated, as well as the Oculus software for PC.

As I said, when I connect the Link, it starts perfectly, but a few minutes later, it starts freezing.

[MetaQuestSupport]

Hey @jaco_frcol! You said you are using a Dell G7 Notebook and that could be where the problem is coming in. Typically a Notebook or laptop uses Integrated GPU card and not a dedicated GPU card and this can cause the screen to go black when trying to connect to PCVR. Your Dell G7 Notebook may also not be compatible any longer. We do suggest that you check the requirements to use a cable link for PCVR and you can find that here and also, If you have a dedicated GPU card, switching over to using it can fix this issue as well. 

Please let us know if you are able to switch to a dedicated GPU card and need some help with it or you may want to try using another PC if your laptop doesn't meet the requirements. Hopefully we hear back from you so we can assist further if needed. Hope you have a wonderful day!

[jaco_frcol]

Hi,

it seems like my Notebook is inside the Minimum and Recommended Requirement Specifications.

Minimum Specifications
Processor Intel i5-4590 / AMD Ryzen 5 1500X or greater
mine: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Graphics Card See GPU tables below
NVIDIA GeForce GTX 1660 (Supported)
mine: discrete NVIDIA GeForce GTX 1060 6GB graphics card with Max-Q Design (is not integrated)
Memory 8 GB+ RAM
mine: 16.0 GB
Operating System Windows 10, Windows 11
mine: Windows 11
USB Ports 1x USB port
mine: USB type 3

[MetaQuestSupport]

Thank you for providing your Notebook's components, @jaco_frcol!

We would like to confirm if your Notebook's GPU is NVIDIA GeForce GTX 1060M, NVIDIA GeForce GTX 1060 Desktop 6GB or NVIDIA GeForce GTX 1060 Desktop 3GB? 

We hope to hear back from you soon!

[jaco_frcol]

Hi, thanks for the answer.

I think that is none of above.

The notebook is a dell g7 15 7588

In the Dell Site, the Video Specifications are:

• Integrated Intel UHD Graphics 630 Shared Memory
• discrete NVIDIA GeForce GTX 1060 6GB graphics card with Max-Q Design

I think it is the "NVIDIA GeForce GTX 1060 6GB" that is in the Supported list.

the NVidia App shows the image bellow:

[MetaQuestSupport · Accepted solution]

We appreciate you for sending us a picture with your computer's system information @jaco_frcol! We understand that your Notebook has the NVIDIA GeForce GTX 1060 6GB graphics card with Max-Q Design. The NVIDIA GeForce GTX 1060 Desktop, 6GB is what is supported. Since you have a notebook it falls under the NVIDIA GeForce GTX 1060M which is not supported. That seems to be the reason you are getting a black screen when trying to connect with the cable link. We suggest trying to use another PC that meets the requirements if you are able to.

If you have anymore questions or concerns please message us back and we will be more than happy to help. We hope you have a great day!