cancel
Showing results for 
Search instead for 
Did you mean: 

Link not working

ryan9646
Honored Guest

When I try to connect to my PC with either air link or cable it does not work, I just get 3 dots loading followed by a notification in the PC software saying link did not work. Also the Oculus software says the battery is low despite the headset having 100% battery. Also when I go to link with the cable it just says rift and not my PC not sure if that is relevant.

I have tried the following:

using both USB C to USB C Oculus link cable

USB 3.0 to USB C link cable which passed the test in the software

Tried air link

disabling the external monitor temporarily (Win10 System > Display > Choose "Show Only on 1") 

 

To ensure that dedicated GPU is used  I went in Win10 settings

System > Display > Graphics

and clicked on Browse to add two special entries

  • One for the Oculus client (C:\Program Files\Oculus\Support\oculus-client\OculusClient.exe),
  • On for the OVR Service Launcher (C:\Program Files\Oculus\Support\oculus-runtime\OVRServiceLauncher.exe) ** not sure if that one is needed but meh

then clicked on Options and specified "High Performace" instead of "Let windows decide" for both.

 

Then

  • Quit the Oculus App,
  • restart the Windows Service named "Oculus VR Runtime Service" in Windows Services
  • Put the headset back on, wait for the "Oculus Link" option to reappear and click on it, and be patient it can take 30secs+

I have gone into Debug and changed the video codec to H.264

I have made sure the bitrate encoder is 0

restarting the headset and PC multiple times

running Oculus software setup and clicking repair 

I am getting slightly desperate here.

1 REPLY 1

oculusness
Superstar

@ryan9646  what are the specs of your system as meta is constantly screwing up the hardware support list.

You may want to try the SteamLink or Virtual Desktop apps from the meta store to stream PCVR content from your PC to the headset. 

Steam VR may need the ReVive addon to play meta content.

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR.
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?