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Locked Out of Meta Account

AFoxAndWill
Honored Guest

I no longer have access to the phone number associated with my Meta account, and cannot regain access thanks to 2FA sending verification codes to that number and the recovery code system being so broken. I've been locked out of my headsets for probably close to half a year and cannot access my library of games, get the S/N of one of my headsets that was stolen, or anything else. It's incredibly frustrating because I've tried calling the only listed support number on Google, I've tried reaching out for help from various posted emails, I've even tried reaching out directly through Reddit. I had to make this secondary account to PM you guys for help on here, I am so exhausted of begging for help for a problem that's become a total nightmare. I can't even report my stolen headset or controllers as stolen without the serial numbers. The police just tell me that without it, it'll have to be something I'd have to recover through small claims court instead of pushing for criminal theft charges because I don't have any means of identifying my personal headset.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @AFoxAndWill. Thank you for reaching out to us to look further into your account. We know this is a very important time, and we have received your PM, and will be reaching out shortly to continue working with you!

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