Locked account

[Lostsmithy67]

I have tried numerous emails screen shot to get my son’s account unlocked, but have not had any resolution to this issue.

know it seem I  am being ignored via emails and via Facebook message.

There has to be away to unlock my son account.

[OMOTO]

Hey there, @Lostsmithy67!

Is it a Meta account for use on a Quest headset that you're trying to get unlocked, or a Facebook account?

[Lostsmithy67]

Meta headset 

[OMOTO]

Well, you're certainly in the right place!

Head over to @MetaQuestSupport's profile and send them a message. The team should be able to assist and get things sorted.

[Lostsmithy67]

I have done this via numerous emails with meta Quest Support and screen shot and still not had this issue sorted 

[MetaQuestSupport]

Hey there @Lostsmithy67,

We'd like to look into this for you.

Please could you reach out to us in a private message? To do so, simply click on our name to access our profile page or click on the provided link. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message. 

[Lostsmithy67]

Also Meta support seems to have stopped answering my email which I do not appreciate.

[Lostsmithy67]

Hello are you still there?

[MetaQuestSupport]

Hello @Lostsmithy67, 

Thanks for reaching out to us. We are aware of your case and have been in contact with the right team to circle back to you via email. 

Please check your inbox throughout the day for further instructions and information. 

Best regards. 

[Lostsmithy67]

Hi 

Still not had any email etc regarding my son’s issue there must be something.