4 weeks ago
Hi!
I have 2 accounts, 1 from my old job and 1 personal and now my work account is locked because when setting up the headset I set my age to 8 years. I have tried to validate it by using my credit card but I only get a JavaScript error on that page. I have tried it on phone and pc, does not work in any of them.
I have also tried to do it by sending in my drivers license, this was 2 weeks ago and nothing has happened.
The issue I also have is that the locked account is connected to my old work email which I do not have access to anymore. I have the email and password for the account so I can login, but then the account is completely locked. What should I do? I have games that I have bought on that account.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset