07-30-202410:58 AM - last edited on 07-30-202402:15 PM by LaserDisk
I didn't get a prompt to enter my age when I was setting up my headset. Now I'm locked out of my account and don't know what to do. Or there may be something I don't understand. I also don't know how to send a picture of a ID or credit card for verification.
Hi there, @Celestialgod! We absolutely want to do everything we can to get you logged back in and gaming in the VR world, so we popped in to help out! If you're receiving the notification to verify your account, you should be able to do so by logging into the Meta Quest mobile app or by going to auth.meta.com, and logging in on a browser. If you still need assistance, please don't hesitate to send us a PM anytime with a screenshot of which page of the process is giving you trouble. You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you!
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I factory reset it. Now it's just a black screen. Also it says on the app the I can finish the setup but since it's locked it not connected to the Internet so I can't
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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I just realized my issue wasnt because of the verification it was just bad tracking. But the headset tracking still won't work, when I turn it on everything is fine but after the screen goes black then a few seconds later it shows a headset tracking lost screen. The controllers don't work they just keep vibrating, and the tracking lost message follow where I look.
Hey, @Celestialgod, thanks for following up and bringing this to our attention! Running into such troubles is never something we want our Quest members to experience. We know you're eager to jump into the VR world and would love to help. With that said, what troubleshooting steps have you already tried? We also ask that you ensure the following, as these can be a few reasons for the tracking loss error:
Play area isn't too bright (Christmas lights, LED strips, direct sun exposure, etc.)
Play area isn't too dark
Play area contains reflective surfaces (mirrors, television screens, window reflections, glasses, polished marbles, etc.)
Play area lacks contrast between objects or textures (varnished wood furniture and parquet floors, all white walls, etc.)
Dirty tracking cameras can also be a good reason for tracking loss. Visit here to learn about the best practices and proper product care. We look forward to assisting you!
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I figured something else out. For some reason every time I turn off the headset travel mode get turned on which messes up the tracking. A few hours ago the headset tracking worked but was still glitchy until I turned of travel mode
We appreciate you sharing this, @Celestialgod! We're glad to know you were able to resolve your headset's tracking loss. Let us know if you have any further ongoing issues, as we'll be more than happy to help.
We hope you take care!
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