We have been locked out of our oculus headset, it is requesting a pin code. (Nothing recieved via email to suggest its a security issue)
On the app all trouble shooting takes you to headset settings, we have no access to headset settings and its requesting a pattern code in which we have never set up.
Hi there, @lorrdnt! We couldn't help but notice that you're having some difficulties with your headset asking for a pattern code on the device. We understand that this isn't something you've set up before, so we'd love to help get things back on track. We'd like to provide you with a few steps to try, and let us know if this helps. First, we kindly ask that you ensure that cloud backup is enabled on your headset, as this will help some data be restored on the headset. You can also check what apps have cloud backups enabled on the cloud backup page. Next, please follow these steps to perform a factory reset on the device. This will reset the device to a "like-new" state, wiping all information and data off the device.
Once you have performed the factory reset, please attempt to pair the headset once more. Also, please let us know if this was any help, and if not, no worries! We'll be more than happy to continue looking into other possible options. We'll be patiently waiting to hear back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there, @lorrdnt! We couldn't help but notice that you're having some difficulties with your headset asking for a pattern code on the device. We understand that this isn't something you've set up before, so we'd love to help get things back on track. We'd like to provide you with a few steps to try, and let us know if this helps. First, we kindly ask that you ensure that cloud backup is enabled on your headset, as this will help some data be restored on the headset. You can also check what apps have cloud backups enabled on the cloud backup page. Next, please follow these steps to perform a factory reset on the device. This will reset the device to a "like-new" state, wiping all information and data off the device.
Once you have performed the factory reset, please attempt to pair the headset once more. Also, please let us know if this was any help, and if not, no worries! We'll be more than happy to continue looking into other possible options. We'll be patiently waiting to hear back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
this isn't an appropriate solution multiple people are having this issue you can't just be telling people too factory reset their headsets
We have never set up that pin. It never asks us to set up that pin. There is a glitch in the software and we're not gonna reset our headsets every time it happens.
Please understand that this is not a human error. And that something needs to get done.
I'm having this issue as well. I found it online on forums that a lot of people are having this exact issue and Meta is only telling us To factory reset our headsets. The issue will continue no matter how many times you factory reset. There's a glitch in the software and they're refusing to Acknowledge it
Hey there, please reach out to us via PM to allow us to better assist you. The original problem in this thread has been resolved so you may be facing a different issue.
Send us a PM to allow us to best assist in this matter. To send us a private message, please select our name to get to our profile page, Next, click "Send a Message" to privately message us. We look forward to hearing from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
