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Locked out of Facebook

dee2024.1948
Honored Guest

My 2step authentication code keeps going to my Landline and I can not get the code to my cell phone to unlock Facebook.  What’s the point of resetting my account as being hacked if I can’t get in to change my information for my cell phone#.  It’s a vicious circle loop no matter what I try to get back into my Facebook.  How do I get in to change my cell phone to get my access code to get back online.  Nothing I’ve tried works if I can’t get the code.  Changed my password like 20 times and it keeps going right back to the text code that goes to my landline that I can’t access. So frustrating.  Can’t use Messenger, Facebook or any of my Facebook related login games.  

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey!

 

This forum and support is for Meta Quest devices and accounts.

For issues regarding Facebook please contact them via the Facebook Help Center: https://facebook.com/help

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

So what’s the point of having a meta account for Facebook issues if you can’t even get solutions to the problems for Facebook.  How can I go to Facebook.com/help IF I CANT GET INTO Facebook in the first place.  Facebook has ZERO customer service help and is pathetic.  So frustrating.  

Hi @dee2024.1948!

We understand that this is a frustrating experience for you. Unfortunately, Meta Quest Support is unable to deal with Facebook-related issues.
Here is a link directly to a help page for your specific problem.

We hope this helps!
 


Best wishes,
Meta Quest Support

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Directed to Facebook Help Center.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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