05-16-2025 04:51 PM
Yesterday, I accidentally clicked on "remove email" from one of the emails sent by Instagram security and as a result, Instagram forced me to update my email address. That didn't seem to be a problem until I found out that the menu for updating the email is completely broken, leaving me completely stuck and unable to access my account indefinitely. My account is still active and I can technically log in as I have access to my email, password, and 2fa. However, the account is completely broken and none of the features work. On mobile I can get past the menu but none of the content loads. No feed, no messages, no settings, nothing. The only thing I can click i log out. On PC, I can't get past this menu because the "update email" button and the "not now" button does not work. I need to be able to access this account again. I'm reporting this here because Instagram has a crap support system where I can't get in contact with any real human at all. They have a very generic help center that doesn't include rare glitches like this. I'm posting this publicly so that everyone is warned to not make my mistake and so that they are aware of Instagram's terrible support system and horrible bugs.
This is the menu I can't get past. None of the buttons do anything even if I enter a valid email address.
05-16-2025 04:53 PM
Hi,
We’re sorry to hear you are having issues with your Instagram account. As
community managers, we aren’t able to assist you with this directly. We can help with Quest-related issues, but unfortunately, we cannot assist with Instagram account issues.
For disabled accounts, the best place to get help is here:
https://help.instagram.com/366993040048856/?helpref=search&query=disabled%20account&se
arch_session_id=b048084d10f1746e9bec700f5e214035&sr=0
We will be closing this thread as we cannot provide any further assistance here.
Thanks.