cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of Oculus 2 headset

Coolwateree
Explorer
Forgive my ignorance. I need help please. My grandson had his Oculus account suspended, for incorrect age. He was logged on when the account was suspended. Now he is unable to log off the account. Additionally he cannot reset the oculus headset while logged on with suspended account. I understand suspending or deactivating his account due to the age issue, he is 12 with a 13 yo account access, how can we unlock his headset (stop recognizing his suspended logged in account) or how do we get his account email back to make a new account or how can we get his oculus headset to work with a new email account? Please help. It’s a very expensive paperweight right now. 

thanks
Jamie C
4 ACCEPTED SOLUTIONS

Accepted Solutions

Choleni
MVP
MVP

Hi @Coolwateree 🙂

send a PM @MetaQuestSupport  so they can look in the account.

Click on the name to visit their profile page, then click the "send a message" button.

They are able to help you with that.

View solution in original post

Thank you so much. I have sent a message to the address you provided. Fingers crossed. Should I wait to see if they can fix or at least tell me it is gone forever, before saying this was answered? 

View solution in original post

You're welcome🙂

You can wait, you can accept now ........just do, how you feel it's best, both is ok😊

 

View solution in original post

They will messaging you here in forum and after that, I assume, it's  going over to email.

I´ll keep my fingers crossed for you and your grandson🙂

View solution in original post

5 REPLIES 5

Choleni
MVP
MVP

Hi @Coolwateree 🙂

send a PM @MetaQuestSupport  so they can look in the account.

Click on the name to visit their profile page, then click the "send a message" button.

They are able to help you with that.

Thank you so much. I have sent a message to the address you provided. Fingers crossed. Should I wait to see if they can fix or at least tell me it is gone forever, before saying this was answered? 

You're welcome🙂

You can wait, you can accept now ........just do, how you feel it's best, both is ok😊

 

One more thing. Do you know if they will email or message me? Where should I look for their response? 

They will messaging you here in forum and after that, I assume, it's  going over to email.

I´ll keep my fingers crossed for you and your grandson🙂

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?