08-06-202412:47 PM - last edited on 08-07-202404:08 PM by LaserDisk
My son has been locked out of his account. I asked for help. They sent me a ticket number asking for a range of info, screen shots, error messages, serial number I have sent them ALL on Saturday and heard nothing. I have a £500 piece of kit that has been unusable for 4 days. When can I expect a response?
Hey there, @Claudem! We know how important it is to get your son back into VR! It's possible that our support team has a lot of volume right now, which can cause delays. However, your time is very valuable, and we'd love to take a closer look into this together to make sure you get fully taken care of. Please message us privately, so we can gather some sensitive information and locate your ticket with our team. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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