09-14-202406:52 AM - last edited on 09-14-202410:02 AM by cherrycolaa
Reference case number: *REDACTED* contact name of support staff: Michael
My son has tried several time to log back into his account but every time it asks for a 2FA code, as he never set up an authenticator, nor has he recorded any back up numbers he is unable to log in, the above mentioned ticket was raised and a new code was sent to reset it, however this code failed to help and although my son once again requested help via a return email, it was ignored. I am now asking for help in this matter as his headset has now become a glorified paperweight.
Hey there @OldScantyCat! Thank you for reaching out on the forums for extra help.
I'd firstly like to let you know that I have redacted your case number for privacy reasons. There's no cause for concern though, as I have made note of your case no. and reached out to the appropriate team and the case handlers to ensure you receive a speedy response.
I will continue to keep an eye on your case and keep in contact with your case handlers.
