07-30-202401:15 PM - last edited on 07-30-202402:38 PM by LaserDisk
I have tried to contact meta as I received an email to say my email address has been removed and a new one added. My account is no longer there or accessible and my son is heart broken. All of his games and spends are gone. I have tried to raise a ticket with meta. Got some replies and now nothing. When I now go on the headset I get a message to put a code in against an email address that's not mine. Please help
Hey there, @captainstanley123, and thank you for bringing your account concerns to our attention. We know seeing any unauthorized activity is very concerning, so we're glad you have reached out via PM, and we're able to gather sensitive account details there to get to the bottom of this! We truly appreciate you reaching out, and we look forward to working with you and your family to get back into VR.
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We appreciate you bringing this to our attention and we would love to assist you. Sorry for the inconvenience your son faced. I'd recommend you to share your concern on https://www.meta.com/help/support/ , so that we can solve it as soon as possible.
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I have shared this and had a response saying it's gone to the email team to investigate and resolve. Are you able to update me please as I have yet had no feedback.
Hi @captainstanley123! We've reviewed your PM with us to locate your case and found that support has requested some additional information from you yesterday. Please be sure to check your spam and junk folders for an email from Meta Store Support. If you do not see this email, please be sure to let us know via our PM and we'll be happy to investigate further!
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I have checked all of my email accounts and can't find any emails from you guys...all spam and junk folders also checked. Can I ask what email address you have sent to please?
Thank you for mailing us @captainstanley123, rest assured an agent will get back to you as soon as possible and get you and your son back up and running!
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