I've been trying to help my sister to get her meta horizon parental account back. Her account got locked as she did not manage to prove that she is older than 13 years. All her debit cards are instantly rejected when providing them at auth.meta.com. Providing a Swedish drivers license gets rejected after a couple of hours.
Explaining the problem to the support via support@store.metamail.com does not help. I have received 6 emails, where the last one tells us to authenticate at auth.meta.com. That is exactly why I contacted support in the first time. Authenticating via auth.meta.com does not work! The support has been dead silent since last Wednesday.
My nephew has been locked out of his headset since 7:th of January because of this!
Now we got an email where the support wants to close the support ticket. As they have provided a "solution": Use the method of verification that you have reported issues with. This is outrageous!
If someone from Meta sees this, the ticket number is Case #07818713
However, we are facing issues with verifying her as a parent to my nephew's account. I have sent another e-mail response to support@store.metamail.com. As some of my last e-mails did not reach the support: Can you, please, verify that they have received the e-mail sent today 10:11 CET?
(I tried to send a private message here, but I have been blocked from doing so as we had to exchange a few messages last weekend... Sending 7 private messages is apparently a limit in this forum...)
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