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Locked out of account

Leg0man
Honored Guest

My phone had to be hard reset before I could get my 2FA codes(done with Google Authenticator). I got my FB acc back, had to send in a picture of my ID, I can't get into my Meta acc. That was secured with a different 2FA. Not seeing any option to submit a support ticket or get any help.

 

Can anyone point me in the right direction, please?

3 REPLIES 3

jana.jana.2.2024
Honored Guest

We try

Hey there, @Jana.jana.2.2024. Are you having some issues with 2FA as well? Account access is pretty important, and we would love to help you out however we can. Please reach out to us directly from our Profile Page so that we can investigate further. You must be logged in to send us a message. We look forward to hearing back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, hey @Jana.jana.2.2024! We're checking in to make sure you were able to get into your account, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out with a PM! We're happy to lend a hand!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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