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Locked out of headset

Finn8vr
Honored Guest

Hi need help I have been locked out of my headset due to putting in the wrong date of Birth and now I have a message that's on my screen saying goto www.meta.com/device with an email and a code on it unfortunately the email no longer exists  and the person who set it all up no longer lives  with me  meta support have said to appeal but my account is not logged into Facebook or Instagram I'm stuck on what to do and o do not want to factory reset it as I will loose a lot of games please help .

3 REPLIES 3

Repoman616
Honored Guest

Good luck with this I've been trying to get a similar issue resolved for my son, as I admittedly entered the incorrect date of birth when setting it up, but I'm still trying to get this resolved.

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Finn8vr, and thanks for reaching out to the community! We definitely understand mistakes happen, so we'd love to review your account and your current support ticket to make sure all options are exhausted to appeal the account. 

So that we can, please send us a PM! To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us! We look forward to hearing from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @Finn8vr! We got your PM and will assist you there shortly. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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