cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of my Quest 2 due to forgetting the lock pattern and can't factory reset

BunnyGod322
Honored Guest

I am not able to play my Quest 2 as I forgot my unlock pattern that I made multiple months ago. I would connect to my headset and remove it with my pin through the mobile app but that requires the pattern. After researching for awhile I saw that this is still an issue with the system and the only way around it is a factory reset. I was fine with this as long as I could play my Quest again. The only problem is I can't factory reset my headset. I turned off my headset, held the power button and volume down button, the boot screen came up, and then whenever I took my fingers off of either button the screen would instantly close. I have attempted multiple times to do this and it has happened every time. I have looked this up and there was only one other person with this same problem and there was no solution. Obviously I can't reset it through the app as I need the pattern to connect to the headset. So at this point the only thing (that I know of) that I can do is to try and brute force the pattern unlock. Please if anyone knows how help me out tell me.@MetaQuestSupport   

0 REPLIES 0
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?