I have been locked out of my oculus quest 2 headset because whenever I try to sign in to my account when prompted by using my Facebook account it tells me that my account is unavailable and to use the app, and when I go to the app and accept the device it still will not let me sign in. I cannot sign in with my oculus account either because Facebook decided to not let us do that anymore. Any help or advice, I tried opening a support ticket but all the options for selecting a product are greyed out.
Hi again, I’m going around to hit as many posts as I can with what helped me.
i went to Facebook and settings, disconnected my oculus from access to my profile. At the same time I touched other things, as many as I could. I also added two factor authentication.
there’s a thread here saying that worked for them. Either or, do these. Hope it helped! Oculus is DOES NOT have this answer!
and there is no Facebook support.
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
