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Locked out of quest 3

Hippo2990
Honored Guest

After turning my quest 3 on I was greeted by a message prompting me to pair my headset to my meta horizon account. My issue is there’s no way to just sign into my account it’s trying to make me move my “VR” account to a meta account? My quest account wasn’t linked to any facebook accounts like it keeps trying to prompt me into doing. I even had to use my seperate Facebook account to make this meta account just to ask for help. Getting really worried and stressed out as I have spent a considerable amount of money on my quest 3 and the games and apps on it. Any help would be appreciated since there seems to be no actual way to get in touch with support. 

2 REPLIES 2

l.dmytro.2025
Honored Guest

I also encountered this problem.

RighteousInstinct
Honored Guest

same

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