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Log back in on another device

Carys_The_First
Honored Guest

My Oculus is forcing me to login in on another device.  The screen says to remove headset, go to www.meta.com/device on mobile or desktop, log into your meta account with your Facebook account, when promoted enter the following code.  The code is cutoff on the screen.  I can’t scroll down to see it.  How do I get a device code so I can move forward?

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Carys_The_First! We see the code on your device got snipped off, making it impossible for you to enter it. No worries though, we're here to save the day and make sure you have a blast with your VR adventure! With this in mind, we have a few questions to make sure we're on the same page. Please continue with the following:

  • What device do you currently own?
  • Have you rebooted the headset?
  • Have you performed a factory reset?
    • Performing a factory reset won't remove content you've purchased or downloaded from your account.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Howdy, @Carys_The_First! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have been having the same exact problem with my quest 2 and I've turned it off and back on, I’ve restarted it and still it hasn’t fix. I however haven’t done a factory reset and don’t want to if I don’t have to. Any other solutions or explanations for this problem?

Hey there @LJ1826! We understand that you are experiencing difficulties logging into your account! We want to make sure that logging in to play your games is a smooth and hassle-free process. Rest assured, we are here to assist you in getting back on track! We suggest trying a factory reset, but don't forget to perform a cloud backup to ensure you don't lose your game progress. To learn more about cloud backup and factory resetting your device, check out this informative article. Please let us know if this solution has been helpful to you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again @LJ1826! Just wanted to follow up and see if you had a chance to review the articles we sent you to help you log in your device. If you still need any assistance, please don't hesitate to reach out. We're here to help and look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

pinkieraye
Honored Guest

I had the same problem and went into system setting and made the text size smaller. It was set to largest and i changed it to medium. Once it restarted amd the message came back up I could see whole code.