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Log in with Oculus seems to be failing most of the time when trying to get into the Forum

Greyman
Superstar

Last night I must have tried 20 times to reply to a moderator's reply in my thread and each time, the forum had taken me to a page that said "log in with Oculus".  Whether I pressed the continue button or the cancel button, the outcome was the same, in that there were no error messages and I was still not able to post a reply.

This morning, and I don't know if it was a coincidence, but I only managed to log in, via the same "log in with Oculus" page, having pressed the reply button on a different post.

This is going to be a tough fault to report on the forum, if users don't have the time or the patience to keep trying to log in and there's actually a thread on here where the OP has posted about a similar fault and then can potentially no longer reply, to moderator requests for an update.  

Therefore, if anybody does reply to this post, asking me for more information, me not getting back will not be an indication that the problem has been fixed.  I will explicitly confirm when the problem has gone away.

By the way, there didn't appear to be a more appropriate label for this issue, so sorry if it causes confusion.

Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions

Choleni
MVP
MVP

Hi @Greyman 🙂

it seems a lot people have had issues to log in the past few days ....including the mods.

Solved: forum activity - Meta Community Forums - 1185972  

Meta already know about it and I hope it's solved for all in the meantime.🙂

 

View solution in original post

TheLegend27
Meta Quest Support
Meta Quest Support

Hey everyone! I know we're all really feeling the effects of this login loop bug, so I'm doing my best to keep pushing for updates on this. I had made an official statement that the team was looking into it in the thread that @Choleni linked in the marked solution, but just for visibility, I'm going ahead with notifying everyone here, too.

I went ahead and flagged both threads to our team to look into. Last I had heard, this issue was passed along to the team that runs our domain servers to look into. I appreciate everyone's patience as the team looks into this, and I'll be sure to pass along more updates as they come along!

Update 4/30/2024:

Hey again, everyone! With a lot of you mentioning logins seem to be a lot more consistent now, I went ahead and checked in to see if the issue was resolved internally. It looks like steps have been taken to improve the login issue, but we're still continuing to monitor it with our team to make adjustments as needed. Thanks for being patient with us while we made the logins a bit more manageable! Once I get another update, I'll be sure to add it here.

Technology, at a certain level of sophistication, is indistinguishable from magic. - some wise guy or something probably

View solution in original post

64 REPLIES 64

Choleni
MVP
MVP

Hi @Greyman 🙂

it seems a lot people have had issues to log in the past few days ....including the mods.

Solved: forum activity - Meta Community Forums - 1185972  

Meta already know about it and I hope it's solved for all in the meantime.🙂

 

Greyman
Superstar

That's good to hear thanks.   I was starting to worry that I must have somehow not linked my Oculus and Meta accounts properly, but the fact that I have managed to log in some of the time, sort of ended that line of thought.

Hopefully they'll figure it out shortly, but in the meantime, I'll try to stay logged in.


@Greyman wrote:

Hopefully they'll figure it out shortly, but in the meantime, I'll try to stay logged in.


Probably the best you can do for now👍

Vierfluegler
Protege

I have the Same problem, only @homewlan i can login. 

Greyman
Superstar

It might be a coincidence, but after over 15 attempts to log in, it finally let me in by me logging out of my Meta account and then trying to get into the forum again.   It takes you through the meta login process and then to the 'log in with Oculus' page.

Maybe give this a try and see if it might suffice as a workaround until it gets fixed properly. 

This whole thing is pretty weird.
I'm logged into the forum with my pc in the living room - and I won't log out, lol - I'm logged into forum with phone......but I can't log into the forum with the pc from game room.

I'll give your workaround a try and see, if this work for me too.


@Greyman wrote:

It might be a coincidence, but after over 15 attempts to log in, it finally let me in by me logging out of my Meta account and then trying to get into the forum again.   It takes you through the meta login process and then to the 'log in with Oculus' page.

Maybe give this a try and see if it might suffice as a workaround until it gets fixed properly. 


Ya, pretty strange, that's for sure mate.  After a number of tries I tried selecting Cancel, instead of login wih Oculus and then the next try connected.  So, maybe another workaround to try.  the main thing is that meta needs to fix this properly imho.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers

Choleni
MVP
MVP

It seems you have to click to anything else on the sign in page BEFORE click on "sign in with Oculus" and then it works.
Is that even possible?😂.....I'm confused.
I tried to log in again on second pc and again I failed .....then I clicked on my profile pic - without doing anything there - after that log-in worked!?

 

 

 

Greyman
Superstar

It is a strange one for sure, as it apparently sometimes works, but either way, if it fails, surely there should be some form of message explaining why it has failed?

I'm wondering if the problem is being made worse by increased demand on the login/authentication server, with potentially loads of people repeatedly trying to get in?   Might even be DDOS protection getting it wrong???   🙂

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