I set up my oculus account and was all fine, I’ve purchased various games, and I’m now seeing that when I try to log in it won’t allow me, and shows that I’ve made zero purchases. Can you help??
Yes my original account that I bought all of the games for my son is hlaurabernice@gmail.com I made another which is linked to my Facebook which is hlaurabernice@hotmail.co.uk which I purchased 1 game for myself that I don’t use. The headset logged out of my sons account randomly. I tried to get back in using hlaurabernice@gmail.com but it then says to log in with Facebook so automatically links in to mine and doesn’t let me use the gmail account which I bought lots of games on.
Hi there! We would like to know if you were still needing assistance with getting into your account. If so we would like you to reach out to us to our support team here, so we can look into this issue for you further.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Today I just got on to my headset and said i was logged out and to enter a code. I went to my desktop and entered it said to enter my work email but i don't have one
Hey there, @RAGEFANG204! You shouldn't have to continue without being able to enjoy the full VR experience on your headset, so we wanted to pop in to help out! To clarify this situation a bit, please share the following details when you get a chance:
Is your headset still paired in the Meta Quest mobile app?
What is the specific error message you're encountering on your headset?
Are you able to log into your Meta account online here?
So we don't repeat any, what troubleshooting steps have you already tried?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! Thank you for reaching out! We want to make sure we can get you back on track as soon as possible! We will be patiently waiting for your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
so I got on my headset about a week ago and it says ive been logged in and to enter the code so I went to my computer typed in the code and it says enter the work email but I never set up a work email I only set up the email used to create my account and it still wont let me log into the headset
Hi there OfficialJavoo, would you be able to send us a DM so we can look into this issue for you to DM us please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
