Login Issues Facebook account

[praveen.409854]

**Dear Facebook Support Team,**

I am reaching out to request your assistance in regaining access to my Facebook account. Unfortunately, I lost access to my account approximately five months ago, and despite numerous attempts, I have been unable to recover it.

**Here are the details of my account:**

- **User Name:** REDACTED

- **Registered Email:** REDACTED

- **Registered Mobile Number:** REDACTED

- **Date of Birth:** REDACTED

- **Last Used Device Model:** Xiaomi 11i

**Issue Description:**

1. I noticed an unfamiliar secondary email ID associated with my account (m*****5@e*******.com), which I do not recognize.

2. Additionally, my account is asking for a 2FA (two-factor authentication) code, even though I have never enabled 2FA security for my account.

3. I was able to reset my password using my registered email (REDACTED), but following the reset, I am still unable to access my account as it asks for a 6-digit 2FA code.

**Recovery Attempts:**

I have tried to recover my account using the recovery link provided by Facebook (https://www.facebook.com/recover/account/), but I encounter the following message:

"**Try another device to continue. This must be a device that you've used to log in to this account before.**"

As I have not accessed my account in months, I am unable to comply with this requirement.

**Request for Support:**

I kindly request your assistance in disabling the 2FA requirement temporarily or providing alternative recovery options so that I can regain access to my account. I am more than willing to provide any further information necessary to verify my identity as the legitimate owner of this account.

Thank you very much for your time and support in resolving this matter.

**Best Regards,**

REDACTED

Registered Email: REDACTED

[MOD EDIT:  PLEASE DO NOT POST PERSONAL INFORMATION ON PUBLIC FORUMS]