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Login isues

LASWORLD2012
Honored Guest

Whenever I try to login to the mobile app through the Facebook option I complete it and it has thumbs up with a bandage on it and says “Page not available” please help me 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi there,

Thank you for reaching out about the connection problem that you have been facing.

We want to help you get back into the swing of things, but we will need a few more details first.

 

  • Is it allowing you to log into the app with just using the email option?
  • Have you tried to log into your Meta Account via a web browser rather than the app?
  • If you are able can you connect via a different network?
  • Has this only been happening recently, if so were any changes made that might be causing the problem?

 

For general troubleshooting you can try the following;

1. Clear cache and cookies from phone

2. Check that app is running on the latest version

3. Check your phone network connection
4. Check for outage reports from your carrier
5. Uninstall and reinstall the app
6. Reboot the phone

 

Please let us know the results.

Thanks!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

No

idk how

no 

no and no

Thanks for the info!

 

To access the account center you can use this link here- Meta Accounts. 

it sounds like we will need to dig a little deeper into this one for you.

If using the account center isn't working for you, then please send our friendly support team a Private Message, and we can start looking for any errors on your account.

Thanks!

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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