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Loose piece in right Quest Pro controller

thatSparkleFox
Honored Guest

The other day whilst in VR i noticed an audible rattling coming from my controller, if i tilted my controller upside down, this small piece would get lodged behind the trigger or grip depending on how i moved the controller around,  after taking apart the controller to remove the debris (reference photos) this piece came out, I couldn't find anywhere online for answers so i figured I'd come here . I never noticed any performance issues whilst hearing the rattling nor when i briefly tested it out when i put the controller back together, does anyone know if It's worth the hassle to return my headset because of this or is this something I can still keep using without worry?

 

in case its worth mentioning, I have never been violent or aggressive using Vr, I primarily use this headset for work related matter and was genuinely surprised to hear something come loose from within, anyways I appreciate any and all feedback as to how i should move forward
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2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @thatSparkleFox

 

We understand your controller has become damaged. We would like to look into this more securely for you.

 

We would invite you to direct message us by using the following steps.

 

  • Please select our name to get to our profile page, or click here
  • Next, click "Send a Message" to privately message us! (Please remember, you must be signed into the community first to send us a private message.)

 

We are looking forward to your reply there.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there,
Just checking on you again. 
If there's anything else we can help you with, don't hesitate to reach out to us.


All the best.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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