I’m facing an issue with verifying our Meta Business account, and I’m hoping to get some guidance or support here. The account is linked to an email address that no longer exists, which prevents us from completing the required verification.
Background: Our Meta Business account is associated with the email address service4charger@example.com, but this address is no longer active or accessible. When I try to log in to Facebook or Meta using this email, I receive a message stating that no account is found.
Previously, our Instagram account was linked to the email mm@service4charger.de, and I was able to update this to our current email address successfully. However, within the Meta Business Suite, the verification email is still being sent to the inactive service4charger@example.com, which blocks us from verifying the account.
What we’ve already tried:
Attempted to log in with various known or possible email addresses, including the original Instagram email, but no account is found.
Successfully updated the email for the Instagram account, but this did not resolve the issue with the Business account.
Tried accessing the Business account via alternative recovery methods, but the verification process always reverts to the non-existent email.
What we need: We urgently need assistance to verify our Meta Business account. Specifically, we need help either updating the email address associated with the account or finding another way to complete the verification. Unfortunately, the person who originally created the account is no longer with our company, and we have no access to their credentials.
I would greatly appreciate any advice or solutions to resolve this issue. Is there a way to update the email address for the Business account or escalate this issue to Meta support?
Thank you for your message. For business accounts, you will find all the help you need here! Here at Meta Quest Support we only support Meta Quest products!
If you have any further queries in the future, please do let us know!
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Hey Justin - sorry to hear you’re having trouble getting logged in. Just to confirm, is this a Horizon Developer account?
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