My nephew recently factory reset our Quest 2 to clean it and reinstall the games. We now can't find the games anywhere. I had a chat session with an Oculus tech and he asked if we had backup to the cloud on. I have no idea if we did or didn't, but I would not think that would affect the total games just the game play stats. He made it sound like we were out of luck. We had quit a few games and spent much money on them. There has to be a way that they can see our past purchases and allow us to download them. Has anyone run into this or has a solution?
If you purchased your games you should see them in the store from the Headset and when you highlight the ones you purchased you should get the install option. Its normal on a factory reset that your games get wiped .. But they will still be on your account for re-installation.
Unless you backed up your saves etc you will lose those .. Perhaps that was what Oculus was referring to.
Hey there! synchromesh62 has the right idea, but if you still can't find your games or apps, please reach out to us in a private message so we can take a further look! Just click on our name, and click Send a Message.
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Hey there, @DFFRNTVR! We understand you also lost all of your games after performing a factory reset, so we'd like to jump in and assist you in getting this resolved, as we understand how this could be affecting your VR experience. Please send us a private message so that we can get you back to your account.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey there @Gabatronie! We understand you are experiencing issues with accessing your games and apps after a factory reset. No worries, we're here to help as best we can, so you can continue enjoying the wonderful of VR! In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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I factory reset my headset and all previously purchased apps are gone. I tried to follow the advice given however, I am cannot find the “send message” icon.
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