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Lost All my games on my account

Emboli80
Honored Guest

I have a quest v1 which I haven’t used for a few years. I tried using it today and was asked to install meta on my phone which I did.

When I put my headset on it still couldn’t connect to my phone and gave error messages so I followed advice and did a factory reset of my headset and got it connected to my new phone.

I have lost all my games that I had purchased several years ago. I don’t know what to do

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there @Emboli80 

Thanks for sharing your experience and bringing this to our attention.

So that we can help and ensure this doesn't happen again we would like to invite you to join us in DMs.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Thanks and we look forward to speaking with you!

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