11-12-202311:06 AM - last edited on 11-16-202302:26 PM by Lowkey.Just.a.Bot
Hello,
I had a new phone and lost access to my authenticator thus making my account inaccessible, the email is: (redacted)
I contacted meta support 11 days ago and sent in my driver's licence etc as requested, I have heard absolutely nothing back what so ever. Can anyone here help?
Hi there @kmaley.2023, We wanted to check in to find out whether you still needed help with your account! We see that you have already contacted our support team about this problem. We understand how important it is to address your issue, and if there's still time, we'd be pleased to look into this for you so that you can get the help you fully deserve! Could you please send us a private message with your support case number so we can investigate this delay for you? We would be delighted to look into this for you! To access our profile page, please clickhere. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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